Contacting This Site
thejollie.com does not run a support desk, and it does not publish a public e-mail address, contact form or phone line of its own. Nothing on this site can open, change or close a Jollie account, move money or check a document, so the quickest route to an answer about your account is always the operator.
If something on one of our pages looks out of date, treat Jollie's own page as the source of truth. Offer terms in particular can change, and the operator's offer page is the one that applies to you. You can find out who publishes this site on the About page, and how this site handles data on the Privacy page.
Jollie Support
For anything about your account, deposits, withdrawals, bonuses or verification, contact Jollie. The operator lists these channels:
- AI chatbot on jollie.de, available 24/7. You chat with an automated assistant, not with a member of staff.
- E-mail at kontakt@jollie.de, answered daily from 10:00 to 20:00, with a reply within 24 hours at the latest.
- Player-protection team at spielerschutz@jollie.de, Monday to Friday from 09:00 to 16:00, for questions about responsible gambling.
- Data protection requests at DataProtectionManager@jollie.de.
Jollie does not publish a support phone number and does not take enquiries through social media.
What to Tell Support
When you write to support, give the details it needs to help quickly: the e-mail address on your account, a short description of the problem and, for a payment question, the payment method you used. Never share your password. If your question is about a promotion, name it, for example the welcome bonus or the €20 start credit, so the team can check the right terms.
Complaints and Reporting a Problem
If something goes wrong with your account, a payment or a bonus, start with Jollie's support and keep a copy of the conversation. According to the operator's terms, a complaint is answered, or given a date, within 14 days. Jollie's terms are the document that governs the dispute, so read the relevant section before you write.
What Not to Send Us
Do not send passwords, card details or identity documents to this site. We do not ask for them, we cannot use them, and a message to a website is not a safe place to put them. If Jollie asks you for verification, complete it only inside your Jollie account, and only when the operator has asked for it.
Age
Jollie is for adults aged 18+. If gambling is no longer fun, the Responsible Gambling page lists the tools Jollie provides and the free helplines, including one that is open 24 hours a day. 18+. T&Cs apply.